1. Introduction

Pine Security Service Pvt Ltd ("Pine Security," "Pine India," "Pine", " PSS," "Pine Guards," "we," "us," or "our") is committed to protecting the privacy and security of personal data. This policy applies to all individuals whose personal information we collect or process, including clients, personnel, vendors, visitors (both online and on-premises), and incident subjects, across all our services, platforms, and operational locations.

• Clients & Prospective Clients
• Website/Physical Premises Visitors
• Personnel (Employees, Guards, Contractors)
• Vendors/Suppliers
• Incident Subjects/Reported Individuals

2. Information We Collect

3. How We Use Data

• Deliver and manage physical and digital security services
• Recruit, onboard, assign, and manage personnel and vendors
• Comply with applicable laws and regulations, including PSARA, DPDPA 2023, labor laws, tax, and employment regulations
• Ensure safety and security through surveillance systems (e.g., CCTV, bodycams), with footage retained for 30 days unless related to an incident
• Process client payments, staff salaries, invoices, and vendor contracts
• Monitor website performance, detect suspicious activity, and enhance user experience through analytics and tracking tools
• Facilitate communication regarding service updates, deployment schedules, and emergency alerts
• Respond to lawful data access requests from law enforcement or government authorities
• Investigate and manage incidents, complaints, or misconduct involving personnel or third parties
• Maintain internal records, audits, compliance documentation, and operational reports

4. Data Sharing

We disclose personal and operational data strictly on a need-to-know basis and only to:

• Authorized Service Providers – For functions like background checks, payroll processing, IT support, or surveillance equipment maintenance, under binding confidentiality agreements.
• Clients – To provide service-related reports, deployment records, incident summaries, and compliance documentation.
• Law Enforcement & Regulatory Bodies – When legally obligated under applicable laws, court orders, or investigation requests.
• Auditors or Legal Advisors – For compliance reviews, internal audits, or legal consultations, bound by professional confidentiality.
• Successor Entities – In the event of a merger, acquisition, or restructuring, subject to continuity of data protection obligations.

5. Data Security Measures

• AES-256 encryption applied to all data at rest and in transit
• Role-based access controls and multi-factor authentication for internal systems
• Firewall protection, intrusion detection systems (IDS), and endpoint security solutions
• Regular vulnerability assessments, penetration testing, and security patches
• Annual security audits and compliance reviews (internal and external)
• Mandatory cybersecurity awareness and data protection training for all personnel
• Secure shredding and disposal of physical records and expired ID copies
• Controlled access to surveillance rooms, server areas, and physical files
• Incident response protocols and breach notification mechanisms in place

6. Logo & Brand Names

The logos, brand names, and trademarks displayed on this website are used strictly for informational and demonstrative purposes, and belong to our existing or past clients. These are presented only to showcase our services and professional collaborations, and do not imply endorsement or partnership beyond the scope of services provided. Specifically:

• Reference & Demonstration – Displayed to illustrate the scope, quality, and professional relationships of our services.
• No Endorsement – The presence of any logo or brand name does not constitute a sponsorship, partnership, or official approval by the respective client.
• Intellectual Property Respect – All logos, trademarks, and brand elements remain the property of their respective owners and are used in accordance with applicable copyright and trademark laws.
• Informational Purposes Only – Users should not assume any implied commercial relationship or contractual agreement beyond the services delivered.

7. Retention Periods

8. Your Rights (Under DPDPA 2023)

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or outdated data
• Right to Erasure: Request deletion of data no longer required for processing purposes
• Right to Data Portability: Request your data in a machine-readable format where feasible
• Right to Grievance Redressal: File a complaint to Pine India if you believe your data rights have been violated
• Right to Be Informed: Receive clear and transparent communication about how your data is used

9. Policy Updates

• The most current version of this policy is available at https://www.pineguards.com/privacy-policy
• We may update this policy to reflect changes in law, technology, or business practices
• Significant updates will be communicated via email to active clients, personnel, and vendors
• The effective date of the latest version will always be listed at the top of the policy
• Continued use of our services after updates constitutes acceptance of the revised terms

Contact Information

Pine Security Service Pvt Ltd

Corporate Office: MCB Z5-00574, ST No 1/7A, Baba Farid Nagar, Bathinda, Punjab 151001 IN.

Phone:+91- 9075900062 | Email: support@pineguards.com

© 2018- Pine Security Service Pvt Ltd. All rights reserved.